Refund policy

Refund Policy for One1Flower

At One1Flower, we prioritize the quality and craftsmanship of our floral arrangements and services. Due to the perishable nature of our products, all sales made through our store are final.

Fresh Flowers: Given the delicate and transient nature of fresh flowers, we are unable to accept returns or offer refunds. We ensure that all bouquets and arrangements leave our shop in impeccable condition and are packaged to maintain their integrity during transportation.

Preserved and Dried Flowers: These items are prepared with the utmost care and are inspected thoroughly before they reach you. As they are long-lasting by design, we cannot accept returns or offer refunds once a sale is complete.

Home Staging and Workshops: Services including home staging and floral workshops are rendered with professional expertise. Due to the planning, resources, and time committed to preparing these services, we cannot offer refunds post-service or post-registration.

Order Cancellations: Orders may not be cancelled or refunded once they are confirmed. We encourage customers to review their orders carefully before confirmation.

In the rare event that you receive a defective or incorrect product, please contact us within 24 hours of receipt with photographic evidence, and we will assess the situation on a case-by-case basis to offer a suitable resolution.

We value your understanding and appreciate your support of our no refund policy, which allows us to continue providing high-quality flowers and services.